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Install RAM

For Internal Use ONLY: Data Classification RESTRICTED.

For Lenovo Laptops

  1. Shut down the computer. Make sure it is completely off before proceeding.

  2. Remove any connected items, including the charging cable, and flip it upside down.

  3. Loosen the eight screws. Please note that the screws will not come out; they will only loosen.

    image-20250619-151010.png
  4. Work your way around the edges, separating the cover from the laptop. You must apply some pressure to get the clips to snap out, but not too much. It helps to have a flat-edge tool to wedge in and glide around.

    image-20250619-151025.png
  • There should not be an existing memory module in the device; it should have an open slot for you to install one.

image-20250619-151042.png
  1. Re-attach the bottom cover (make sure it is fully clipped in before you start screwing the screws back in.

Install the New RAM Module

  1. Locate the unused slot and remove the blank.

    3.png
  2. Identify the notch on the RAM module. Ensure it aligns with the corresponding notch in the RAM slot.

  3. Insert the RAM module at a 25-degree angle into the slot.

    2.png
  4. Gently press down on both sides of the RAM module until the clips on the sides click into place, holding it securely in position.

    1.png

For the HP Laptop

Use CT8G4SFS824A; you will be installing an additional stick

  1. Turn off the computer, and make sure it is completely off before continuing.

  2. Disconnect everything, including power, and flip the laptop over.

  3. Use a Phillips-head screwdriver to loosen the eight screws on the laptop's bottom. The screws will not come all the way out.

    image-20250619-151139.png
  4. Pry open the case.

  5. Insert the RAM into the open slot.

    image-20250619-151235.png

For the Six (6) Desktops

ThinkCentre M710q – Use CT8G4SFS824A

ThinkCentre M715q – Use CT8G4SFRA32A

 Shut down the computer, disconnect anything plugged in, and remove it from the back of the monitor. Video instructions available here: https://www.youtube.com/watch?v=c9R9fbo9CEw

  1. Remove the screw on the back of the computer, and slide the cover forward.

    image-20250619-151246.png
  2. Turn the computer over, and slide off the bottom cover.

    image-20250619-151306.png
  3. This reveals the RAM slots. One should already be filled. Install the new RAM in the open slot.

Click here to expand...

Administration

Technology is generally responsible for administering this procedure and may select others to execute duties. These duties include, but are not limited to, the following:

  • Assisting with the implementation and enforcement of this Procedure and

  • Circulating this Procedure to all Company Personnel

Contact

Contact ithelp@thrivepet.com with any questions regarding any of the provisions of this procedure.


Amendment and Revision History

We are committed to continuously reviewing and updating our policies and procedures. The Company, therefore, reserves the right to amend, alter, or terminate this policy/procedure at any time and for any reason, subject to applicable law. When material changes are made, Thrive will post the changes on our internal website and provide Team Members with subsequent notice consistent with local laws or regulations.

Department

Technology

Subject

Workstation Guides/Hardware

Last Update

June 19, 2025

Functional Specialist

Christopher Marteney, Service Desk Analyst

Updated By

Revisions

Date

Rev

Num

First Issue

6/19/25

1.0

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