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Computer Image on USB

  1. Plug the USB cable in and ensure that power and Ethernet are connected.

  2. If the PC is on, restart it, then press Enter when this screen appears (it appears quickly).

    image-20250516-161654.png

  3. Press F12 at the next menu.

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  4. From this menu, select the USB HDD option. The process will begin and will take a few minutes.

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  5. Select the first option, Windows 11 Enterprise 24H2. Once selected, hit Next at the bottom right. Do not change anything on the next screen; select Next again.

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  6. Again, don’t select or deselect anything on this screen; just hit Next and then click Begin to start the imaging process.

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  7. The device will restart multiple times throughout this process, which will take approximately one to one and a half hours. You will not need to interact with the device during this time; the screen will display this image while it is imaging.

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  8. Once completed, this screen will pop up.

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  9. Any errors will appear in yellow. If there are errors, click details.

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  10. Ignore any errors except Windows updates. Select Finish.

    • If there are Windows Updates, run the updates on the staff profile or provide the PC name and contact ithelp@thrivepet.com for assistance to run the updates.

  11. Double-click the icon shown in this image. A message will appear indicating that you are about to be signed out, and then the PC will restart and be ready for use.

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Click here to expand...

Administration

Technology is generally responsible for administering this procedure and may select others to execute duties. These duties include, but are not limited to, the following:

  • Assisting with the implementation and enforcement of this Procedure and

  • Circulating this Procedure to all Company Personnel

Contact

Contact ithelp@thrivepet.com with any questions regarding any of the provisions of this procedure.

Amendment and Revision History

We are committed to continuously reviewing and updating our policies and procedures. The Company, therefore, reserves the right to amend, alter, or terminate this policy/procedure at any time and for any reason, subject to applicable law. When material changes are made, Thrive will post the changes on our internal website and provide Team Members with subsequent notice consistent with local laws or regulations.

Official Policies and Procedures are available through PNP.THRIVEPET.COM and not as a PDF.

Department

Technology

Subject

Computer Imaging

Last Update

May 16, 2025

Functional Specialist

Christopher Marteney, Service Desk Analyst

Data Classification

Public

Internal ☑️

Restricted

Personal Information

Updated By

Revisions

Date

Rev

Num

CM

First Issue

5/16/25

1.0

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