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Brother QL-820NWB Connect to WiFi

When using the Ethernet port on the QL-820NWB isn’t an option because of the label printer location or if the label printer isn’t getting a network connection from the Ethernet port, follow these steps to connect your QL-820NWB to the WiFi:

  1. If not on the main screen, navigate using the ↩ button. 

    image-20240502-153721.png
  2. Press the Menu button.

  3. Use the ▲ ▼ buttons to select WLAN > WLAN (On/Off) > On in the settings menu. Press OK.

  4. Use the ▲ ▼ buttons to select WLAN > Infra Manual Setting in the settings menu. Press OK.

  5. Use the ▲ ▼ buttons to select the WiFi network (Contact ithelp@thrivepet.com if you are unsure of the Staff WiFi information). Press OK.

  6. Provide the password for the selected WiFi network.

    1. On the top right of the screen. Press the Menu button to switch between uppercase, lowercase, numbers, and symbols.

    2. Use the ▲ ▼ buttons to select the correct characters.

    3. If it connects, it will say, “Connected!” Press OK.

    4. If it does not connect, repeat steps 1 through 6.

  7. Press the ↩ button to return to the main screen and see the Wi-Fi icon in the top right.

Reset data (QL-820NWB)
You can reset the following settings using the LCD menu:

  1. Press the Menu button.

  2. Use the ▲ ▼ buttons to select Administration, and then press the OK button.

  3. Use the ▲ ▼ buttons to select Reset, and then press the OK button.

  4. Use the ▲ ▼ buttons to select the reset menu, and then press the OK button.
    Refer to the table below:

Reset menu

Settings

Description

Factory Reset

Reset
Back

Returns all printer settings, including communication and device settings, to their factory defaults.
Templates and databases stored in the printer are also deleted.

User Data Reset

Reset
Back

Returns all device settings to their factory defaults.
Templates and databases stored in the printer are also deleted.

Network Reset

Reset
Back

Returns the communication settings to their factory defaults.

Click here to expand...

Administration

Technology is generally responsible for administrating this procedure and may select others to assist with the execution of duties including but not limited to, the following:

  • Assisting with the implementation and enforcement of this Procedure and

  • Circulating this Procedure to all Company Persons

Department

Technology

Subject

Printer/Scanner Management

Last Update

February 17, 2025

Subject Matter Experts

Ty Granger, Senior Service Desk Analyst

Data Classification

Public

Internal ☑️

Restricted

Personal Information

Updated By

Revisions

Date

Revision Number

Ty Granger

First Publish to Public

reviewed no changes

5/2/24

2/17/25

1.0

1.1

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