Reset Network Connection

If you are having issues with your WiFi connection, such as an inability to connect or losing connection, resetting network settings removes and reinstalls every network adapter installed on your system. Try this in the office or when working remotely.

Windows Before Win 11

Go to Start Menu > Settings > Network & internet > Status > Network Reset

Windows 11

Navigate to Start Menu > Settings > Network & internet > Advanced network settings > Network reset

Connect to the network after completing these steps.

Connect to Hidden Network

Under Networks, select Hidden Network and check the Connect automatically box.

Enter the name (SSID) for the network

PathwayWiFi
MyGuestWiFi

Users Security Key / Password

PathwaySecureWiFi
Pathway Guest

Click here to expand...

Administration

Technology is generally responsible for administrating this procedure and may select others to assist duties to include, but are not limited to, the following:

Assisting with the implementation and enforcement of this Procedure and
Circulating this Procedure to all Company Persons

Contact

Contact ithelp@thrivepet.com with any questions regarding any of the provisions of this procedure.

Amendment and Revision History

We are committed to continuously reviewing and updating our policies and procedures. The Company, therefore, reserves the right to amend, alter, or terminate this policy/procedure at any time and for any reason, subject to applicable law. When material changes are made, Thrive will post the changes on our internal website and provide Team Members with subsequent notice consistent with local laws or regulations.

Department	Technology
Subject	Service Desk Aids
Last Update	July 28, 2025
Functional Specialists	Service Desk
Data Classification	Public Internal ☑️ Restricted Personal Information
Updated By	Revisions	Date	Rev Num
Jose Ramirez, IT Support Analyst	first issue	2/22/24	1.0
Jose Ramirez	update with new section to select Hidden Network	12/30/24	1.1
JR	reviewed no updates	7/28/25