Scanner Troubleshooting

Epson Scanner

If the scanner is getting the error: 1460-b305

Try changing the USB port. The port should be USB 3.0 compatible (blue on the inside).
Make sure the drivers are up to date.
If none of the above work try the following instructions.

Click here to expand...

Resources

https://www.drivereasy.com/knowledge/solved-epson-scanner-not-working-on-windows-10/

Administration

Technology is generally responsible for administrating this procedure and may select others to assist with executing duties. These duties include, but are not limited to, the following:

Assisting with the implementation and enforcement of this Procedure and
Circulating this Procedure to all Company Persons

Contact

Contact ithelp@thrivepet.com with any questions regarding any of the provisions of this procedure.

Amendment and Revision History

We are committed to continuously reviewing and updating our policies and procedures. The Company, therefore, reserves the right to amend, alter, or terminate this policy/procedure at any time and for any reason, subject to applicable law. When material changes are made, Thrive will post the changes on our internal website and provide Team Members with subsequent notice consistent with local laws or regulations.

Official Policies and Procedures are available through PNP.THRIVEPET.COM and not as a PDF.

Department	Technology
Subject	Printer/Scanner Management
Last Update	2/5/2025
Functional Specialist	Service Desk
Data Classification	Public Internal ☑️ Restricted Personal Information
Updated By	Revisions	Date	Rev Num
Service Desk	First Issue	2/5/25	1.0