Skip to main content
Skip table of contents

User Remote Connection in ConnectWise

  1. Navigate to ConnectWise Control Remote Support Software and select Login from the upper right corner.

    1.png
  2. Choose Connect with Remote Workforce. You will then log in using your office credentials.

    3.png

  3. Once logged in, select the ACCESS icon from the left column.

    2.png


User Remote Connection in ConnectWise.pdf

Click here to expand...

Administration

Technology is generally responsible for administrating this procedure and may select others to assist duties to include, but are not limited to, the following:

  • Assisting with the implementation and enforcement of this Procedure and

  • Circulating this Procedure to all Company Persons

Contact

Contact ithelp@thrivepet.com with any questions regarding any of the provisions of this procedure.


Amendment and Revision History

We are committed to continuously reviewing and updating our policies and procedures. The Company, therefore, reserves the right to amend, alter, or terminate this policy/procedure at any time and for any reason, subject to applicable law. When material changes are made, Thrive will post the changes on our internal website and provide Team Members with subsequent notice consistent with local laws or regulations.

Department

Technology

Subject

Service Desk Aids

Last Update

January 24, 2025

Functional Specialist

Service Desk

Data Classification

Public

Internal ☑️

Restricted

Personal Information

Updated By

Revisions

Date

Revision Number

Jose Ramirez, IT Support Analyst

first issue

2/22/24

1.0

Ty Granger

added configuration notes

1/24/25

2.0

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.