Zebra Printer Troubleshooting

Admin credentials for web interface may be found in the Manufacturers documentation.

Incorrect Label Format

If Zebra Labels are cutting off or missing information in the print region, it is possible the browser (Chrome or Edge) print Scale needs adjusting.

Confirm the printing Scale is set as Fit to Printable Area. You can see in the Print Preview below that everything fits on the label.

BEST PRACTICE: Check the print preview before printing. When the scale is set to default, the information is pushed off the label.

Zebra ZD models

Extra Labels Printing

Additional labels will print after the requested print job in ezyVet.

Try Media Calibration for the requested model of printer (instructions per model above)
Reset the printer back to factory defaults by right-clicking on the printer, choosing “Printing Preferences” and navigating to the Tools tab.
1. Reset Factory Defaults - This only effects the settings and not the IP settings.
2. Calibrate Media
  1. (Issue should be resolved)

Get IP Address:

Printer Driver and Settings for ezyVet Zebra 410

When printing labels from ezyVet. Use Fit to paper for a centered look.

Non-stop Blank Labels Printing

This is an issue where the hospital goes to print a single label and the printer prints the label and then infinite blank labels.

This usually occurs soon after they change the label stock and have bumped the label profile sensor off mark. Usually bumping this to the middle somewhere will resolve. The sensor detects the perforation and when the label sensor is off it never detects labels and keeps printing.

Vetspire Specific Issues

Vetspire Print Preferences

Set these settings in Printing defaults and Printing preferences from the computer. Printing defaults can be changed through the “Print Management” app.

Set Width to 2.20 and Height to 2.98. Set Speed to 4.0 and Darkness to 23.

Avimark Specific Issues

Avimark Print Preferences

To properly work with Avimark, adjust settings both in the print driver and in the Avimark Utilities Menu.

Avimark-
Label Height - 2.12
Label Width - 2.76
Left Margin - 0
Top Margin - .25

Printer Settings -
Width: 2.118
Height: 2.752
Labels with gaps
90 Landscape

Print Margin: 0 Offsets, 4.0 speed

Click here to expand...

Administration

Technology is generally responsible for administrating this procedure and may select others to assist with the execution of duties. The duties include, but are not limited to, the following:

Assisting with the implementation and enforcement of this Procedure and
Circulating this Procedure to all Company Persons

Contact

Contact ithelp@thrivepet.com with any questions regarding any of the provisions of this procedure.

Amendment and Revision History

We are committed to continuously reviewing and updating our policies and procedures. The Company, therefore, reserves the right to amend, alter, or terminate this policy/procedure at any time and for any reason, subject to applicable law. When material changes are made, Thrive will post the changes on our internal website and provide Team Members with subsequent notice consistent with local laws or regulations.

Official Policies and Procedures are available through PNP.THRIVEPET.COM and not as a PDF.

Department	Technology
Subject	Printer/Scanner Management
Last Update	February 5, 2025
Functional Specialist	Service Desk
Data Classification	Public Internal Restricted ☑️ Personal Information
Updated By	Revisions	Date	Revision Number
Service Desk	First issue	2/5/25	1.0