Change a Voicemail PIN in RingCentral

Practice Managers can easily navigate the RingCentral platform and update the voicemail PIN for any user within the hospital.

Log into RingCentral
Navigate to https://service.ringcentral.com
Click into the Email or Phone Number field and enter the Thrive Pet Healthcare email address and then Next.
Click into the Password field and enter your Ring Central password then click Sign In.

Open the Users tab.
Select the user whose PIN you want to update.
Select User Details.
Select Security.
Select Change.
Enter YOUR Ring Central password.

12. Select Next.

13. Select PIN.

14. Enter a new PIN that meets the required criteria.

15. Click Save.

Contact

Contact ithelp@thrivepet.com with any questions regarding any of the provisions of this procedure.

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Reference Documentation

RingCentral Settings

Amendment and Revision History

We are committed to continuously reviewing and updating our policies and procedures. The Company, therefore, reserves the right to amend, alter, or terminate this policy/procedure at any time and for any reason, subject to applicable law. When material changes are made, Thrive will post the changes on our internal website and provide Team Members with subsequent notice consistent with local laws or regulations.

OFFICIAL POLICIES AND PROCEDURES ARE AVAILABLE THROUGH PNP.THRIVEPET.COM AND NOT AS A PDF.
Department	Technology
Subject	Telephone and iPad Resources
Last Update	February 5, 2025
Functional Specialists	Juanca Ibanez, Unified Communication and Collaboration Administrator Nathan Wilson, Unified Communication and Collaboration Administrator
Data Classification	Public Internal ☑️ Restricted Personal Information
Updated By	Revisions	Date	Revision Number
jf	First Issue	2/5/25	1.0