RingCentral Settings

Features available with RingCentral:

• Granularity: Provides detailed control over user permissions, such as deleting numbers or users and modifying schedules.

• Location Admin: Simplifies administrative tasks for project managers (PMs) and veterinary staff,

• Overall Ease of Use: Highlights the user-friendly nature of the system, reducing the learning curve and improving user satisfaction.

• Report Problem/Open Support Case: Simplifies the process of reporting issues and seeking support.

• Soft Button Configuration: Allows customization of phone buttons for quick access to frequently used features.

• eFAX will be available as a feature at the hospital level (User level can be requested)

• See more here: https://www.ringcentral.com/office/features/voip/overview.html

RingCentral Implementation Facts

• Since much of the implementation work is performed before the cutover date, there should be no downtime. However, the carrier may have issues, with a 1% chance of losing service for about an hour.

• We expect the number to be ported within 24-72 hours from the day of deployment. Incoming and outgoing calls will not be interrupted. However, the Caller ID will temporarily show a different phone number.

• In case of network failure, we can configure a fallback number, which can be a cell phone number, hospital number, or voicemail.

Staff Training

On-site training is provided on the deployment day. The knowledge base and videos are available before the implementation through these links: 

• https://university.ringcentral.com/page/en-mvp-ub-user-mvp-basics

• https://university.ringcentral.com/en-mvp-ab-admin-mvp-basics

Request help by contacting RingCentral support at (888)898-4591. The telephony team is available at ithelp@thrivepet.com.

Support (Tier 2)

1-800-591-4068

RingCentral Resources

Currently, RingCentral maintains documentation in a clean, consistent manner. RingCentral will provide the instructions for each subject below. If instances specific to Thrive deviate from these documents, we will call attention to them below.