This guide provides a step-by-step process for updating user information in RingCentral. By following the steps outlined, you can efficiently manage user details such as names, emails, job titles, and departments.
Click into the Email or Phone Number field and enter the Thrive Pet Healthcare email address and then Next.
Click into the Password field and enter your Ring Central password then click Sign In.
Click Users
Click the Search field and enter the name of the user or location you want to update.
Select the user.
Click General.
Update the First Name field.
Leave the last name as the hospital name, including the ID. (This helps the Telephony Support team locate your users more easily.) For example: Pet Specialists of Austin (10318).
Update the job title if necessary.
Update the department and email if necessary. Please do NOT change the extension number without first consulting with ITHelp Desk.
15. Select Save.
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Contact
Contact ithelp@thrivepet.com with any questions regarding any of the provisions of this procedure.
We are committed to continuously reviewing and updating our policies and procedures. The Company, therefore, reserves the right to amend, alter, or terminate this policy/procedure at any time and for any reason, subject to applicable law. When material changes are made, Thrive will post the changes on our internal website and provide Team Members with subsequent notice consistent with local laws or regulations.
Department
Technology
Subject
Telephone and iPad Resources
Last Update
February 5, 2025
Functional Specialists
Juanca Ibanez, Unified Communication and Collaboration Administrator
Nathan Wilson, Unified Communication and Collaboration Administrator
