Click into the Email or Phone Number field and enter the Thrive Pet Healthcare email address and then Next.
Click into the Password field and enter your Ring Central password then click Sign In.
For Users
Select Users.
From the Search field search for and select the user or location to enable call recording.
Select User Details.
Select Settings & Permissions.
Select Edit.
Check the boxes for the recording directions and Save.
Note: When enabled, Smart ACR intelligently adapts the recording announcement based on the called party's area code, aligning with state-specific consent laws.
For Call Queues
Select Phone System.
Select Groups.
Select Call Queues.
Search for and select the call queue to enable call recording.
Select Call Queue Details.
Select Settings.
Select Edit.
Check the Inbound box and Save.
Click here to expand...
Contact
Contact ithelp@thrivepet.com with any questions regarding any of the provisions of this procedure.
We are committed to continuously reviewing and updating our policies and procedures. The Company, therefore, reserves the right to amend, alter, or terminate this policy/procedure at any time and for any reason, subject to applicable law. When material changes are made, Thrive will post the changes on our internal website and provide Team Members with subsequent notice consistent with local laws or regulations.
Department
Technology
Subject
Telephone and iPad Resources
Last Update
February 5, 2025
Functional Specialists
Juanca Ibanez, Unified Communication and Collaboration Administrator
Nathan Wilson, Unified Communication and Collaboration Administrator
