RingCentral with Vetspire

On successful integration with Vetspire:

All incoming calls appear on the Flow page in the Awaiting column below the scheduled appointments.
All calls from persons with Caller ID enabled are immediately identified.
Calls with a red link icon indicate the caller is a client, and the phone number is linked to their existing Vetspire account. This may be directly accessed by selecting their name.
Calls with a green link icon indicate the phone number is not linked to an existing account. Clicking the green icon will link this number to an existing account.

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Administration

Technology is generally responsible for administrating this procedure and may select others to assist with executing duties. These duties include, but are not limited to, the following:

Assisting with the implementation and enforcement of this Procedure and
Circulating this Procedure to all Company Persons

Contact

Contact ithelp@thrivepet.com with any questions regarding any of the provisions of this procedure.

Amendment and Revision History

We are committed to continuously reviewing and updating our policies and procedures. The Company, therefore, reserves the right to amend, alter, or terminate this policy/procedure at any time and for any reason, subject to applicable law. When material changes are made, Thrive will post the changes on our internal website and provide Team Members with subsequent notice consistent with local laws or regulations.

Department	Technology
Subject	Ring Central
Last Update	March 6, 2024
Subject Matter Experts	Juanca Ibanez, Unified Communication and Collaboration Administrator Nathan Wilson, Service Desk Analyst II Rich Nichols, Sr. Manager System and Network Engineering
Data Classification	Public Internal ☑️ Restricted Personal Information
Updated By	Revisions	Date	Rev Number
Juanca Ibanez, Nathan Wilson, Rich Nichols	First issue to pull Ring Central documentation thru to Team Members	3/25/24	1.0
	Reviewed no changes	3/6/25