Documentation Guidelines

Responsibilities

These procedures apply to Support Office Team Members in creating Policies or Procedures for organization-wide access. The Functional Specialists and Department Heads own all subject matter.

Knowledge Management:

• will provide assistance and best practice guidance but is not responsible for material changes

• is responsible for the backup and retention of policy and procedure documents

• responsible for the timely publication of revisions and new documentation

• responsible for tracking this documentation and notifying the Functional Specialists when an item is due for review

The Functional Specialist or Policy/Procedure Owner:

• will review the documentation when notified that it is necessary

• update documentation when a change in policy or process is imminent

• notify Knowledge Management when updates are complete so that publication and tracking may be completed.

Applicability

This Standard Operating Procedure applies to anyone creating end-user documentation for the Thrive Support Office.