New Hospital Printer Installation
Admin rights are necessary to install a printer. Please perform steps 1-5 before contacting the Service Desk.
Hospital Steps
Follow these steps BEFORE contacting the Service Desk.
Unbox the printer.
Connect the printer to an available power outlet with the included power cable.
Connect the printer to an available Ethernet port using the included Ethernet/network cable. If an Ethernet port is unavailable, use the included printer manual to connect it to the location’s Staff WiFi.
Find the printer's IP address using the included printer manual as a guide.
Once you’ve located the IP address, include it in a ticket to ithelp@thrivepet.com. If you have difficulty finding the IP/WiFi, contact ithelp@thrivepet.com for assistance.
Once the printer is installed, you may use the instructions below in Printer Configuration.
Install Printer (with Service Desk Assistance)
Remote into an available computer at the location using ConnectWise Control.
Open an internet browser.
Enter the IP address in the URL bar and Press Enter. This should bring you to the printer's web portal.
Using the web portal, set the current IP to MANUAL or STATIC.
If this printer replaces an old printer of the same model, set the IP to be the one documented for that printer in Confluence.
Download the driver of the printer model on the manufacturer’s website.
Install the downloaded print driver. If it takes you to the printer installation process after you install the driver, exit out of that window.
Contact ithelp@thrivepet.com for assistance with the next steps.
Navigate to the printers on the computer using the steps below, depending on your Windows version.
The Cisco Meraki dashboard can be used to find the location’s Staff WiFi name/SSID and passcode.
Open the location’s network in the Meraki dashboard.
Hover over the Wireless tab.
Select SSIDs.
Select Edit Settings on the Staff WiFi.
Under the Password option in the Security section, click on the eyeball to unhide the passcode.
The Cisco Meraki dashboard can also be used to find the printer's IP address using the following steps.
Open the location’s network in the Meraki dashboard.
Hover over the Network-wide tab.
Select Clients.
Select the
icon on the rightmost column.Select the checkbox for First Seen (UTC-4) if it is not already checked.
Sort the devices by First Seen so you see the most recent devices at the top of the list.
Windows 10 Installation
If the computer is on Windows 10, follow these steps.
Open Control Panel.
Open Devices and Printers, then Add a New Printer.
Select The printer I want is not here.
Select Add a printer using an IP address or hostname.
Enter the IP address set at the beginning of this document in Step 5.
Select the Installed Driver from the beginning of this document in Step 11.
Name the printer according to what the site would like it to be called, or provide a friendly name that explains the location and what kind of printer it is (e.g., front desk printer, pharmacy label printer).
If installing a label printer, proceed to the Label Printer Preferences section below.
Windows 11 Installation
If the computer is on Windows 11, follow these steps
Open Settings.
Open Bluetooth & Devices, then Printers & Scanners.
Select Add device.
Select Add manually. You may need to wait till it scans for all printers.
Select Add a printer using an IP address or hostname.
Enter the IP address set at the beginning of this document in Step 5.
Select the Installed Driver from the beginning of this document in Step 11.
Name the printer according to what the site would like it to be called, or provide a friendly name that explains the location and what kind of printer it is (e.g., front desk printer, pharmacy label printer).
If installing a label printer, proceed to the Label Printer Preferences section below.
Label Printer Preferences
In the Windows search bar, search for and open Print Management.
If you search for the Print Management app and it does not show, follow these steps:
In the Windows search bar, search for Command Prompt.
Right-click and run Command Prompt as an admin.
Copy and paste the below command into the Command Prompt window.
dism /Online /add-Capability /CapabilityName:Print.Management.Console~~~~0.0.1.0
Press Enter to run the command. This may take a few minutes to complete.
Once the command is complete, proceed to the next step below.
Select the arrow to the left of Custom Filters to expand the section if it’s not already expanded.
Select All Printers.
Right-click the printer you installed in the above steps.
Select Printer Properties.
Select the Advanced tab.
Select Set Printing Defaults.
Follow the steps below depending on the hospital's Label Printer and PIMS system.
Label Printer Configuration
Brother QL-820NWB Label Printer for Vetspire
From the Other tab, select the mm radio button.
From the Basic tab, set the Paper Size to 50mm.
Set Orientation to Landscape and Apply.
Select OK.
From the General tab, select Print Preferences.
Repeat Steps 1-7 in this section.
Zebra Label Printers
Vetspire
Set Width to 2.2 and Height to 2.98.
Set Orientation to Landscape.
Set Speed to 4.0 and Darkness to 23.
Select Apply, then OK.
From the General tab, select Print Preferences.
Repeat Steps 1-7 in this section.
ezyVet
Set Width to 2.00 and Height to 3.50.
Set Orientation to Landscape.
Select Apply.
Select OK.
From the General tab, select Print Preferences.
Repeat Steps 1-4 in this section.
Related Procedures
Other Company policies and procedures may also apply to installing and using printers in the hospital and may be relevant to implementing this SOP.